This position is primarily responsible for client company base account management and customer satisfaction. The EAP Coordinator will coordinate all aspects of employee assistance program, with the exception of providing clinical supervision to the EAP Counselors, to include performing tasks relevant to:
Required: Master’s Degree in social work, counseling, human services with 1-2 years EAP experience.
Preferred: Master’s degree with 3-5 years EAP experience, Certification as Employee Assistance Professional and/or Credentialing as Substance Abuse Counselor.
Must have a current and valid driver’s license.
Job Responsibilities :
Provide customer service to existing full service EAP accounts.
Maintain overall customer satisfaction and profitability by ensuring optimal service delivery.
Collect data and prepare quarterly and annual reports on EAP utilization.
Coordinate, plan, schedule and provide all EAP Trainings:
EAP Employee Orientations
EAP Supervisory Referral Training
Any other EAP training topic as requested by client companies
Maintain annual EAP training schedule and catalog.
Develop new training curricula as necessary
Oversee development and maintenance of EAP referral providers and community resources.
Market and sign on new client companies.
Development and distribution of monthly EAP newsletter.
Develop and distribute bi-annual EAP promotional materials including posters, brochures and pamphlets.
Attend professional development opportunities such as EAPA chapter meetings
Coordinate, plan, schedule and attend EAP health/benefit fairs as necessary
Perform other duties as requested by supervisor(s).
Maintain and promote positive work environment.
Participate in Agency QA Peer Review process.
Abide by the NASW Code of Ethics.
Job Type: Full-time
Salary: $35,000.00 /year