Information About EAP

Let EAP Help You

Master’s level professionals who are trained to help with a range of problems such as but not limited to the following:

  • Depression or anxiety
  • Grief and bereavement
  • Problems with a supervisor and/or co-worker
  • Family, Marriage, and other relationship issues
  • Stress-related issues with Work-life balance
  • Drug and alcohol addictions
  • Child and adolescent issues
  • Child-parent problems
  • Stress-related issues
  • Financial and legal stress
  • Other Addictions
  • Marital issues

Who Is Covered?:

  • You and your household members, anyone living within your household even if they are not biologically related to you!
  • Any child living outside of your household who is 21 and under.

Your EAP Is Confidential:

  • No identifying information is given to your employer regarding your visits.
  • Quarterly reports are supplied to the employer with tallies to indicate the number of people who have used the service, no identifying information is given!
  • Appointments for clients from the same company are not scheduled back to back.
  • Telephonic and virtual appointments are available should in-person counseling be a concern.

What To Expect:

  • A welcoming and warm environment in which you will be accepted for your concerns and met with understanding.
  • You will be asked to fill out some necessary paperwork and assessments prior to your appointment.
  • You will meet your counselor and they will learn with you about your concerns within 1-3 sessions. Sessions are 45 minutes to 1 hour in length.
  • The counselor will either work with you on a short term basis (7-9 sessions), or they will help you to connect to a resource that suits the needs of the concerns you have discussed.

Ways The EAP Can Be Utilized:

  • Self Referral, call the EAP and set up an appointment on your own.
  • Suggested Referral, informally suggest a co-worker utilize the EAP for troubles they may have.
  • Supervisory referral, a referral process in which a mandated referral by management is made to assist an employee in addressing job performance related concerns. CFLR counselors do not determine employment status.

When Is EAP Available?:

  • Mondays and Fridays from 8:30am to 4:00pm. Tuesdays - Thursdays 8:30am to 8:00pm.
  • Please call to make your appointment. 1-800-729-6822
  • Additionally, CFLR, Inc. EAP has a 24 hour live answering service 1-800-729-6822.
  • In-person, video or telephonic appointments available!


  • CFLR, Inc. EAP’s main office is located at: 502 Court Street, Suite 401, Utica NY.
  • Satellite locations:

-205 N. Washington Street, Herkimer, NY
-510 Erie Blvd West, Rome, NY
-5900 N Burdick St, East Syracuse, NY

  • Employees who are in need of closer counseling locations to their living arrangements will be assessed and referred to one of our 50+ affiliates throughout the United States.