Job Location: Syracuse

Program Assistant – Syracuse Office

Reports To: Director of Clinical and EAP Services and Office Coordinator
Employment Status: Non-Exempt


  • Greet clients and assist them in preparing the necessary paperwork for the counselor.
  • Keep a backup supply of client EAP/Counseling folders.
  • Assist with filing of EAP and other Counseling folders.
  • Maintains and updates client scheduling.
  • EAP and Clinical Program data entry.
  • Answer phones and make appointments as needed, record payments.
  • Log Daily Contact sheets received, and enter all intakes.
  • Assist with preparation of agency trainings and events.
  • Complete attendance sheets. • Preparation of all materials.
  • Assist with maintenance of agency mailing list.
  • Assist with flyer, newsletter development.
  • Monitors/maintains office machines, including fax machine, copier, and printer.
  • Maintains the waiting room area, and personal workspace.
  • Check in and distribute incoming mail, record deposits, and stamps outgoing mail.
  • Run reports/type billing forms for Finance Department.
  • Do other office filing, copying, and other tasks as requested by the Office Coordinator or Director.
  • Ensure satellite offices receive necessary documents, and that necessary documents are received back when needed.
  • Intake services and scheduling of first appointments to appropriate counselor.
  • Contributes to team effort by performing other duties as assigned by the Office Coordinator.
  • Promote a positive workplace environment.

Qualifications & Preferred Skills

  • High school diploma or the equivalent. May also possess a vocational certificate/diploma in Business and Office Administration.
  • Understanding of confidentiality/HIPPA.
  • General computer skills, experience involving contact with the public.
  • Very good communication skills
  • Current and valid New York State driver’s license