Family Support Navigator

Posted 8 months ago

Job Title: Family Support Navigation
Reports To: Director of Family Support Navigation
Employment Status: Non-Exempt

Job Summary

Responsible for the delivery of the Family Support Navigation Services throughout Oneida County. Will assist families struggling with addiction issues to navigate barriers and connect to services.


Program Services:

  • Develop and facilitate the delivery of high-quality, results-oriented program.
  • Assist families in connecting with Managed Care Organizations; treatment facilities; hospitals; community organizations; and support groups.
  • Prepare reports and program outcomes, evaluate results, and strategically plan for future.
  • Work with other staff members to ensure a holistic and integrated approach to mission-focused, family support program delivery.
  • Collect service delivery data, review reports and program outcomes, evaluate results, and strategically plan for future.

Public Relations and Recruitment:

  • Foster the development and implementation of media marketing around all events and programs in support of family.
  • Coordinate an agency presence and voice on community committees, events, and coalitions.

CFLR, Inc. Culture:

  • Nurture the expectation of high-quality delivery.
  • Work with staff and volunteers in achieving the goals and objectives outlined by the organization’s Strategic Plan.
  • Demonstrate sensitivity to, and respect for, the diverse cultural backgrounds and practices of volunteers, consumers, and staff.
  • Foster and promote the CFLR, Inc. Values.
  • Seek out and foster collaborative relationships with community agencies, community members and businesses.

Qualifications & Preferred Skills:

  • Bachelor’s Degree in Human Services with a CASAC and 5 years’ experience; Master’s Degree in Human Services related field.
  • Experience with mental health and substance abuse services, and volunteer management. Strong leadership skills and experience.

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General Information

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