Support, Education, and Healing for Families Impacted by Addiction and Mental Health
When a loved one struggles, the entire family is affected. CFLR’s Family Support Navigation Program offers guidance, tools, and hope to help families move forward — together.
About the Program
CFLR’s Family Support Navigation (FSN) program is a trusted resource for individuals and families seeking help as they navigate the challenges of addiction and mental health. Whether you’re exploring treatment options, working to rebuild trust, or simply need someone to listen, we are here to walk alongside you.
Through counseling, educational workshops, supportive groups, and sober family activities, we help families strengthen communication, set healthy boundaries, and rediscover connection and hope.
Who We Serve
Individuals and Families Affected by Addiction and Mental Health Challenges
We support anyone impacted by substance use, mental health concerns, or co-occurring issues.
All Ages and Life Stages
Whether the situation involves a teen, adult, or older family member, families of all ages can access support.
Residents of Oneida, Herkimer & Otsego Counties
Services are available throughout the tri-county region.
Core Services & Supports
Our Family Support Navigation program offers flexible, personalized services that empower families with knowledge, tools, and emotional support. Services are available in both individual and group settings.
Community Reinforcement and Family Training
C.R.A.F.T.
Evidence-based strategies that help families support a loved one's recovery while caring for their own well-being.
The Science of Addiction Workshops
Educational sessions that teach the biology of addiction and reduce stigma through understanding.
Counseling & Group Support
Supportive spaces for processing emotions, strengthening resilience, and developing healthy coping strategies.
Classes on Boundaries, Communication & Trust-Building
Tools to help families rebuild relationships and navigate complex emotions safely.
Connections to Sober Activities & Community Resources
Opportunities that encourage healthy family bonding and help reduce isolation.
Training & Community Education
We provide free educational programs for families and community partners. Sessions are designed to increase understanding, improve communication, and teach families how to support a loved one without losing themselves in the process.
Understanding addiction
Supporting a loved one in recovery
Healthy boundaries
Family communication skills
Practical resources for navigating treatment
Measuring Our Impact
We evaluate our work through meaningful indicators that reflect both data and lived experience.
Our impact is seen in:
"Addiction affects the whole family. Feelings of shame, confusion, and isolation are common — but you are not alone. With the right tools and support, your loved one AND your family can heal."
Family Services — FAQ
FSN is a support program that helps families understand addiction, improve communication, and access resources. It provides education, counseling, groups, and tools to help families heal and support a loved one without losing themselves in the process.
No. You do not need a family member to be in treatment to receive support. Many families reach out when they’re unsure what to do next, need guidance, or simply want someone to talk to.
No. All services — including classes, support groups, workshops, and consultations — are provided at no cost to families.
Support may include C.R.A.F.T. education, addiction science workshops, boundary-setting classes, counseling, group support, resource navigation, sober family activities, and referrals to treatment or community partners.
Anyone affected by a loved one’s substance use or mental health challenges can participate. We serve individuals and families of all ages in Oneida, Herkimer, and Otsego Counties.
C.R.A.F.T. (Community Reinforcement and Family Training) is an evidence-based model that teaches families how to support a loved one’s recovery while also improving their own emotional well-being and communication.
Both. Families can participate in private sessions, group programs, or a combination based on their needs and comfort level.
Yes. We can help families explore treatment options, understand the process, and connect to community resources or providers as appropriate.
Those feelings are incredibly common — and you are not alone. FSN provides a safe, judgment-free space where families can learn, heal, and feel supported.
Simply reach out to our Family Services Navigator. We’ll talk through your concerns, answer your questions, and help you take the next step toward healing and connection.
Contact the Family Services Team
We’re here to support you with guidance, education, and compassionate care as your family navigates recovery and healing.
Colleen Callaghan-Kirkland
Joanne Bergen
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