Center for Family Life and Recovery, Inc. to open EAP office in Syracuse

Utica , New York “Center for Family Life and Recovery (CFLR), a Mohawk Valley area nonprofit business supporting individuals struggling with addition, mental health, and behavioral concerns, is proud to announce the expansion of counseling services to Onondaga County and beyond.” Director Sara Haag explained.  “With such immediate and widespread mental health needs in many sectors and communities right now during the on-going COVID19 pandemic, we felt now was the perfect time [for us] to do more to support recovery.  On average 1 in 4 adults experience mental health illnesses annually, and this number is expected to be higher during the current pandemic.  Our services are in demand to support many frontliners. We’re pleased to share that CFLR’s brand new Syracuse location soft-opened successfully this month at 5900 North Burdick Street, and we are already offering hope through counseling to individuals, couples and families.”

CFLR is well-known throughout Central New York for providing Employee Assistance Program (EAP) services for over three decades. Headquartered in the Utica area of the Mohawk Valley, the nonprofit has additional offices in Utica, Herkimer, and Rome. Earlier this year, CFLR acquired “Liberty EAP,” formerly operated by Liberty Resources, and began to serve Syracuse area clients. CFLR’s EAP serves over 65 businesses and organizations in New York State and beyond by offering EAP – short-term assessment and referral counseling services to covered individuals such as employees and their family members. A leader in workplace wellness and recovery, CFLR’s EAP includes professional development opportunities through training, consulting, on-site critical incident stress de-briefing, and one point of access to all that the nonprofit offers for prevention and recovery assistance.

Counseling services are provided at the Syracuse office through the Employee Assistance Program (EAP).  Counseling is provided in one of three ways, depending on what the patient would like:  in-person, or virtual (telephonic or video counseling). Virtual support groups are also forming including Pandemic Fatigue – Care for Caregivers, information on groups is available online at

To check benefits and receive help with eligibility for counseling services, including making a counseling appointment for any of CFLR’s locations, please call 1-800-729-6822.  During the COVID19 pandemic, the Syracuse office is open by appointment only.

Employers looking to make EAP available as a benefit to their employees can reach out to  and the sales team will assist with low-cost options for employers to get started with local EAP services.

Center for Family Life and Recovery, Inc. is proud to be the area’s leading expert for advocacy, prevention, counseling, and training. As a community partner, it is important to us that we continue spreading the message of help and hope to our area and with those whom we work.

“The opening of a new location in Syracuse this month marks the culmination of several months of planning,” CEO Cassandra Sheets said, “we are delighted to help provide another avenue to hope and recovery to the city of Syracuse.”

For more information about CFLR’s prevention, recovery, and behavioral health services and programs, including the EAP, please visit

Posted by Cassandra Sheets