Information About EAP

We’re the work-life experts. What if in one phone call or counseling visit, you had access right away to a variety of helpful services? The clients, organizations and businesses we serve know...that’s the CFLR EAP enhanced difference, it is what we do! With a history of providing exceptional services throughout New York State and beyond, CFLR EAP is a program of the non-profit human services organization, the Center for Family Life and Recovery, headquartered in Central New York. A unique organization focused on wellbeing and recovery, the mission of EAP and CFLR fit beautifully together to provide a one-stop shop access point to prevention, clinical, and recovery services. EAP services are provided by a team of caring, professional coordinators and counselors, all ready and able to assist with:

  • Telephonic warm support line with short-term solution-focused counseling
  • Workplace performance referrals
  • Substance abuse professionals/navigation
  • Assessment
  • Referral services
  • Case management
  • Workforce training
  • Management consultation
  • Critical Incident Stress Management and more!

Reach out to us for a counseling appointment or just a little help (we all need help sometimes!) 1-800-729-6822.


You’ll notice we do things differently here.  One of the oldest and most comprehensive EAPs in the nation, the help we offer is:

  • Thoughtfully customized...not a large, faceless service
  • Client-centered...your experience matters
  • Solution-focused...let’s figure out what you need
  • Easy to access and don’t wait long to be seen for counseling because we employ our own team of clinicians

When Is EAP Available?:

  • Mondays 8:30am to 4:00pm. Tuesdays and Wednesdays 8:30am to 8:00pm.  Thursdays 8:30am-7:00pm.  Fridays 8:30am-12pm.
  • Please call to make your appointment. 1-800-729-6822
  • Additionally, CFLR, Inc. EAP has a 24 hour live answering service 1-800-729-6822.
  • In-person, video or telephonic appointments available!


  • CFLR, Inc. EAP’s main office is located at: 502 Court Street, Suite 401, Utica NY.
  • Satellite locations:

-205 N. Washington Street, Herkimer, NY
-510 Erie Blvd West, Rome, NY

  • Employees who are in need of closer counseling locations to their living arrangements will be assessed and referred to one of our 50+ affiliates throughout the United States.
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